1. Information We May Collect
Depending on how you use the service, we may process your Telegram user ID and username, order history, balance records, transaction references, support messages, and technical information needed to operate and secure the service.
2. How Information Is Used
- To provide and manage requested services and orders.
- To verify payments and maintain transaction records.
- To respond to support requests and service issues.
- To prevent fraud, abuse, and unauthorized activity.
- To maintain, troubleshoot, and improve service reliability.
3. Payments
Payment details may be processed by the payment provider or method you choose. MetCloud may retain transaction references and payment status for reconciliation. Never send passwords, private keys, or one-time verification codes to support.
4. Sharing
We do not sell personal information. Information may be shared with service providers where necessary to fulfil your order, verify a payment, protect the service, or comply with applicable law.
5. Retention and Security
We retain information for as long as reasonably necessary for service delivery, dispute resolution, security, recordkeeping, and legal obligations. Reasonable safeguards are used, but no online system can guarantee absolute security.
6. Third-Party Services
Some services may rely on third-party providers, platforms, or payment processors. Their own privacy policies may apply to information they collect or process.
7. Your Requests
You may contact support to ask about personal information associated with your account or request correction or deletion where applicable. Some records may need to be retained for legal, security, or transaction purposes.
8. Children
MetCloud is not intended for anyone who is not legally permitted to use the services under applicable law. Do not use the service if you are not eligible.
9. Policy Updates
We may update this policy as the service changes. Updates will be published on this page with a revised date.
10. Contact
For privacy questions, contact @mdbiplob32 or message us through the MetCloud Telegram bot.